Mercure Bristol Grand Hotel

ex. The Grand Hotel/Thistle Hotel Bristol

Broad Street, Bristol, United Kingdom, BS1 2ELshow map
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Highlights
7
Very goodBased on  209 reviews
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Spa Hotels in United Kingdom

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Overview

Featuring a solarium and a treatment room, Mercure Bristol Grand Hotel offers compact rooms overlooking the skyline. The hotel was opened in 1869, renovated in 2011 and is housed in a 4-storey building.

You can find Clifton only 1.9 km from the property. The city center lies within 1 km from the venue.

Shopping centers and a market are within easy reach of the hotel.

Guests will find Bristol: Marlborough St Stn, Bay 18 bus stop next to Mercure Bristol Grand Hotel. Due to its location 15 km from Bristol airport, fast access to the Mercure Bristol Grand Hotel is provided.

Rooms

This property has 182 guestrooms including privilege double room, compact double room and small double room appointed with a mini bar, central heating, high-speed internet, a private safe and a fireplace. Offering a Victorian interior, the rooms are fitted with contemporary furnishings and an electric kettle, a dishwasher and a stove for self-catering.

Eat & Drink

Guests will enjoy European cuisine at the Tyrells restaurant. The English bar serves coffee, cocktails and tea. Serving an array of dishes, Full Court Press Specialty Coffee and San Carlo are 50 meters away.

The hotel offers a full breakfast at the price of GBP 14.95 per person per night. 

Services

Guests can benefit from bicycle rentals available at the hotel.

Relax

This elegant hotel offers a wellness center, a steam room and a sauna. On-site amenities for fitness include fitness classes and a gym.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

Private parking is possible on site at GBP 8.50 per day.

Year renovated:   2011.  Number of floors:   4.  Number of rooms:   182.

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Facilities
Wi-Fi
Parking

GBP 8.50 per day

Luggage storage
24-hour services

24-hour check-in

24-hour reception

24-hour room service

Food/ Drinks

Bar/ Lounge area

Restaurant buffet

Fitness/ Gym

Fitness centre

Swimming pool

Indoor heated swimming pool

Spa and relaxation

Jacuzzi

Massage

Turkish bath

Solarium

Spa & wellness centre

Sports & Fitness

  • Fitness centre
  • Aerobics

Services

  • 24-hour room service
  • Housekeeping
  • Bicycle rental
  • Laundry
  • Dry cleaning
  • Newspaper service
  • Bell staff/Porter

Dining

  • In-room breakfast
  • Restaurant buffet
  • Bar/ Lounge area
  • Packed lunches
  • Special diet menus
  • Buffet breakfast

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Cots
  • Paid babysitting/ Child services
  • Children's menu

Facilities for people with disabilities

  • Toilet for disabled
  • Bathroom for disabled

Spa & Leisure

  • Indoor heated swimming pool
  • Spa & wellness centre
  • Solarium
  • Sauna
  • Turkish bath
  • Jacuzzi
  • Massage

Room view

  • City view

Room features

  • In-room air conditioning
  • Heating
  • VIP room facilities
  • Free in-room safe
  • Mini-bar
  • Connecting rooms
  • Living room
  • Dressing area
  • Tea and coffee facilities
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Bathroom
  • Bathtub
  • Shower
  • Hair dryer
  • Free toiletries

Self-catering

  • Electric kettle

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • Direct dial telephone
  • Radio
  • AM/FM alarm clock

Room decor

  • Carpeted floor
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Good to know
Check-infrom 12 pmFREECheck-outuntil 12 pmFREE
Children & extra bedsAll children0 - 2 yearsCotFREEExisting beddingFREEAll children3 - 12 yearsExisting beddingFREEMaximum capacity of cots in a room is 1. 
PetsPets are not allowed.
Cancellation
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Rooms and availability

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Location
  • Nearby
  • Restaurants
  • City landmarks
Bristol Homoeopathic HospitalBristol Homoeopathic Hospital3300 ft
Bristol Temple Meads StationBristol Temple Meads Station3300 ft
The GalleriesThe Galleries700 ft
Cabot CircusCabot Circus2000 ft
Bristol Industrial MuseumBristol Industrial Museum3000 ft
The British Empire & Commonwealth MuseumThe British Empire & Commonwealth Museum3300 ft
Castle ParkCastle Park1000 ft
Brandon HillBrandon Hill3000 ft
University of BristolUniversity of Bristol2700 ft
Saint Nicholas MarketSaint Nicholas Market400 ftThe Glass Arcade The Exchange
Christmas StepsChristmas Steps700 ftoff Lewins Mead
Castle Park Castle Park 800 ftCastle Street
Colston HallColston Hall1200 ftColston St, Bristol
The New Room\/John Wesley\'s ChapelThe New Room\/John Wesley\'s Chapel1200 ft36 The Horsefair
Theatre RoyalTheatre Royal1300 ftKing St, Bristol
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Full Court Press Specialty CoffeeFull Court Press Specialty Coffee100 ft59 Broad Street
Tyrells Restaurant @ Thistle Hotel BristolTyrells Restaurant @ Thistle Hotel Bristol200 ftBroad Street
Horts Bar & RestaurantHorts Bar & Restaurant200 ft49 Broad Street
San Carlo - BristolSan Carlo - Bristol500 ft44 Corn Street
Cafe RevivalCafe Revival200 ft56 Corn St
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Bristol Zoo GardensBristol Zoo Gardens1.3 mi
St Vincent's CaveSt Vincent's Cave1.4 mi
Avon Gorge National Nature ReserveAvon Gorge National Nature Reserve1.4 mi
Clifton CathedralClifton Cathedral1.0 mi
Clifton CollegeClifton College1.3 mi
Arnos Vale CemeteryArnos Vale Cemetery1.5 mi
The Players Golf ClubThe Players Golf Club1.3 mi
Knowle Golf ClubKnowle Golf Club2.5 mi
Easy RunnerEasy Runner1400 ft6 Horfield Road St. Michael's Hill
The Red Lodge MuseumThe Red Lodge Museum1500 ftRed Lodge Park Row
St James PriorySt James Priory1500 ftWhitson Street
Bristol HippodromeBristol Hippodrome1500 ftSaint Augustine's Parade, Bristol
Vassals ParkVassals Park1700 ft
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Getting around
Airports
Filton (FZO)4.5 mi
Bristol (BRS)7.4 mi
Train
Bristol Temple Meads Station3700 ft
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Reviews
7.4
Very goodBased on  209  reviews

Rating by category:

8.0
Location
7.0
Service
  • 4.6
    Guest rating

    Having to pay extra to park & carpark was a pain with all the restrictions & barriers.Car parking should be included in the price. A few of the staff had a bad attitude,which spoilt it for those that were doing their jobs well.Dirty entrance inside & out... needs a referb. My friends first room was very dirty so they were moved to a cleaner room.

  • 3.2
    Guest rating

    The staff although untrained and young meant well.

    Small room. Scuffy furniture. No mini bar as promoted. Poor value to money. Noisy hallways and paper thin partitions between rooms. Not 'handicap friendly' at all (I am a handicapped businessman).

  • 9.2
    Superb

    The location was excellent, right in the city centre and close to all the shops and bars. The room was spacious and very clean, nicely decorated.

  • 4.2
    Guest rating

    Spa facilities were pleasant.

    As my partner and I both work very long hours and were looking forward to a relaxing break, we were extremely disappointed to be placed in a room next to a bunch of girls clearly on a hen weekend.

  • 7.0
    Very good

    I thought that the interior design of the room was excellent. I especially liked the stable but moveable mirror as this allowed putting on makeup in a good light.

    I did not like the quality of the food in room service. my daughter dislikes kidney and this was not mentioned on the descriptor for the steak pie, neither was bread or ctlery provided with my ploughmans. our original room was so dark we had to ask for a move.

  • 9.2
    Superb

    We arrived early for check in and were told our rooms wouldn't be ready until 2.30pm (it states 2pm) which we were fine with and we got lunch in a nearby restaurant. When we returned at 2.30pm, the room still wasn't ready. However, the staff went out of their way to ensure we were looked after which included a complimentary drink in the bar while we waited, an upgrade to a suite and also £50 to spend in the restaurant. What a fantastic start to what could've been very annoying. The hotel itself seems to be in the middle of being updated so the decor/carpets are a bit 'quirky' but it's clean and pretty well looked after. We would definitely go back.

    Car parking was extra (£8.00) although many of the hotels in Bristol have additional parking charges if any at all. Also, be aware that the gym/spa belongs to the health club next door.

  • 8.2
    Fabulous

    Great central location, nice rooms and bar/restaurant areas. Very reasonable car parking charges. Staff were friendly and helpful.

  • 6.2
    Good

    very easy to access shops and theatres also secure parking but at a cost.

    For the ammount of money we paid the room was small and carpet had red wine spilt on it. After night out when arrived back the bar was closed, this was the first time we have come across this.

  • 5.8
    Guest rating

    Yes, the room was very cold, the air conditioning did not heat the room. The radiator could not be turned on in the room, but I noticed that the radiator in reception worked!

  • 7.8
    Fabulous

    The room size was very generous. The hotel has a feel of luxury.

    The complimentary toiletries and drinks items were insufficient. There was no brochure/welcome pack in the room with instructions for telephone usage and room service, or hotel facilities etc.

  • 5.4
    Guest rating

    Great central location. Nice hotel and good staff.

    Unfortunately our room was dirty. The staff were v apologetic but didn't clean the room when they said they would. I think this was probably a one-off. Becareful on the rooms though!. We booked a 'double' room for £84.50 but were given a small room with a bed that was definitely not a double. Not sure if that was a one-off or not!... I suspect not.

  • 10.0
    Exclusive

    The health suite facilitys were excellent, staff very friendly and helpful an room clen and comfortable food lovely as well.

  • 5.0
    Guest rating

    The only thing good about this hotel is the location

    Room wasnt available on check-in when we attempted to check in an hour after the stated time. The lift was broken. The remote control was broken and wasnt replaced when we complained. The service was rubbish and not what I would expect from a 4 star hotel

  • 4.2
    Guest rating

    (1) I paid a supplement for a 'premier' double room but was given a room of only standard quality (I've stayed there before on business so know the difference) overlooking the noisy outside air conditioning plant. I asked for a room change and was given a room of better quality (larger, better bathroom), so clearly the first room was not 'premier'. (2) Upon checkout the clerk tried to charge for parking even though I had already paid this through Booked.net; had to get the original booking out to prove payment and avoid an £8 charge.

  • 7.4
    Very good

    The staff were very helpful and friendly. I found the swimming pool and facilities really good. I would have liked more t bags etc in my room. Thanks

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Highlights
7
Very goodBased on  209 reviews
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Spa Hotels in United Kingdom

Use Badge
Good to know
Check-infrom 12 pmFREECheck-outuntil 12 pmFREE
Children & extra bedsAll children0 - 2 yearsCotFREEExisting beddingFREEAll children3 - 12 yearsExisting beddingFREEMaximum capacity of cots in a room is 1. 
PetsPets are not allowed.
Cancellation
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Getting around
Airports
Filton (FZO)4.5 mi
Bristol (BRS)7.4 mi
Train
Bristol Temple Meads Station3700 ft
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Check rooms and rates
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Rooms and Guests
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